10:17:21) Betcoin Andrew: Our casino providers do an excellent job and are used by the top online casinos. Unfortunately you are not able to submit complaint here at AskGamblers against other sources then Casino. Here is the email I sent to Curacao eGaming which licenses BetSoft. Hello jasonort, we sent this to the software provider for review and we are reviewing it internally. I understand that you are the middleman in this situation. We are certainly here for you anytime. Here is their response. Here is the screen grab I took. I have attached screenshots of both the payline from the spin in question as well as the screenshot I took of the pay table listed. The game in question has a $3m progressive, but don’t explain where it comes from or how it’s won other than “5 yachts on max bet”. Tell me where you see in any of the rules or conditions for this game does it state that a bonus spin that was obtained with a max bet would not qualify for the jackpot?
I don’t see any way that I did not win. I had hoped that as a valued customer that you would see I have a valid argument, and would fight this decision alongside me. I am extremely upset by this because I have found nowhere in the rules, terms and conditions explicitly stating that this should not qualify for a jackpot. I can find nowhere in the terms and conditions, rules of the game, or payouts description stating that a bonus spin is not eligible for the jackpot. Jason was paid 1000 credits (0.5 BTC) for the spin. Its quite simple betsoft should be the one to release the jackpot once betcoin receives it they convert it to btc for you. Thank you again. One additional piece of information that might change their mind. Could one of the managers please give me an update? I know this is not how you would usually do things, but could you please give me a telephone call at 1-XXX-XXX-XXXX?
Truthfully I don’t know if this was a free spin, it was very late and I was zoning out playing. 10:15:47) twitchyseal: hey andrew, you know anything about my vanishing post? I play on this site and looked at the man’s screenshot on a forum post there. Since locking the thread there has been no response to the appearance of each denomination having its own seperate Jackpot. It clearly states only that five yachts on the pay line with max bet wins the jackpot. I got 5 Yachts across the payline in Glam Life at Max Bet. I bet the Max bet, and got 5 yachts on the payline. On the original bet I got 3 airplanes on 2 paylines granting me 4 bonus spins. The bet line says 125 which is max bet, the payline shows 5 yachts. It simply says match 5 yachts on the payline at the max bet to win the jackpot. Most people understand this clearly and move on especially due to the fact that it is a bonus round and you can’t even bet the max that qualifies for the jackpot.
There would be no way for us to even change it as you are technically playing directly on Betsoft servers. Andrew knew this was the case when he first responded to you, but wanted to confirm with Betsoft even though you did not mention in your initial inquiry that this was done in a bonus round or free spin. So, this behavior is correct being that it was achieved during a free spin session. Being someone who has seen many disputes I would be interested in your opinion on this matter. Hello, we are waiting to hear from Betsoft on the matter in detail. We just received a response from Betsoft and Andrew was 100% correct. 100% Deposit Match UP TO 5000! This occurred at about 10:58 CST on June 14th. I was playing at the .50 credit level, and betting the max bet of 5 credits per line. Based on them paying me 1000 credits they’re essentially stating that I bet the max amount. Do you have the bet ID, and hashes of the bet? I have not found anything in any of the terms and conditions for this game that says that I should not have won a jackpot on this spin.